Middle Management - Not All it's Cracked Up To Be

It seems to me the group of leaders in the most need of development, mentoring, and coaching are those that are stuck right in the middle - mid-level managers.  Most organizations seem to know the front line supervisors need training so they place a lot of effort in making sure that group of people know what they are doing.  And Sr. Executives appear to have a plethora of opportunities to attend mini-MBA programs, executive leadership training sessions, and have an executive coach assigned.  But the mid-level managers seem to get lost in the shuffle and/or stuck in an era.


What I mean by stuck in an era is mid-level managers often get stuck in the era in which they first became supervisors.  So, if they started supervising in the 60's, 70's, or even 80's - they likely learned that the command and control type of leadership was the only way to get performance.  They are often still trying to use that style of leadership and unless they are in the military, that probably isn't working out so well with our current generation of employees.  This group of managers may take a class every now and then but they are reluctant to change their approach to leadership.


Mid-level managers also get lost in the shuffle.  They get ignored as far as development goes.  Sr. Level leaders believe these people have already been trained, have experience, and know what they are doing which is somewhat true.  First level supervisors are looking up to this group for mentoring and guidance and they aren't getting it themselves so they are passing on information they learned 20 years ago which may not be so relevant today.  The reality is this group is often ignored, not exposed to the latest leadership theories or benefit of coaching and mentoring.  And they often have the most difficult job - the delicate balance between managing the politics and job demands of the organization.


It would seem to me organizations would benefit by making this group of people the target of ensuring the leadership philosophies of the organization are embraced.  Think of the influence of this group of people - they are responsible for mentoring your next generation of leaders (first line supervisors).  Shouldn't this be the group of people the company invests most heavily in developing?


And if you are reading this and you are a mid-level manager, what are you doing to learn and grow more so you can be the best leader you can be?  Are you reading current literature regarding leadership?  Are you requesting training and or coaching?  Have you asked someone who exemplifies great leadership skills to mentor you?  This is your career after all, what are you doing to be the best you can be?

Do You Have the Courage To Lead?

Leadership is not for those that lack courage.  It is a tough job.  You will be put into situations on a daily basis that require you reach outside your comfort zone.  Maybe it's because I'm from Kansas or maybe it's just because I was raised with the excitement of the annual showing of "The Wizard of Oz" but I can't help but think of the cowardly lion in this case.  I have worked with leaders for a long time and although many would not think of themselves as the cowardly lion, let me provide a few examples of NOT demonstrating courage.

• Avoiding the conversation with your difficult employee because you are "afraid" of the outcome.
• Implementing a process you feel is not in the best interest of the team because your boss told you to.
• Not speaking up at a meeting when the group is trying to determine the best way to implement a new process because you think your idea will not be well-received.
• Having great ideas for improvement but not sharing them because you aren't sure your boss will go for them.
• Witnessing a peer doing something unethical and not doing anything about it. 
• Avoiding the conversation with a peer that you have not been getting along with and it is impacting your ability to work well together. 

A core competency of leadership is courage.  In order to be effective, you have to be willing to have the tough conversations.  There is a bit of an art to learning how to have some of those conversations but it can be learned and it's really more about "are you willing to have them?"  Effective leadership requires standing up for what you believe.  Sure, sometimes the organization will make strategic decisions you may not agree with but I'm not talking about that - I'm talking about all the things within your scope of control.  Having a conversation with a difficult employee is within your scope of control.  Speaking up at a meeting is within your scope of control.  And calling a peer out on unethical behavior is within your scope of control.  But those actions require courage and confidence.  

So, what if you don't have courage?  What do you do?  Remember the Lion.  No, you don't go to the almighty Wizard and ask for it.  He really didn't have any power anyway, remember?  Courage is directly tied to confidence.  And you can improve your confidence with a little positive self-talk and becoming more competent.  It's like any task - as you practice it and become more competent, you also gain confidence.  

I remember when I first starting public speaking and teaching.  You wouldn't know it now, but I remember being a bit terrified at the idea of being in front of a large group.  When I was in high school I remember having to provide a speech at a community event.  In preparation for this event, I practiced, practiced, practiced the speech until I could practically give it in my sleep.  Knowing the material increased my competence and confidence.  Was I still nervous?  Sure I was.  And 20 years later when having to give a speech to a group of executives do I still get nervous.  Sure I do.  But I've learned there is a direct correlation between my competence and my confidence.  With increased confidence, I have more courage. 

Having difficult conversations with others or speaking up in a meeting with your ideas and suggestions may still make you nervous and be uncomfortable but with time and practice you will gain confidence which will equate to courage.  It will become easier.   It requires you take the first step.